Privacy & Cookie Policy

1. Who We Are (Data Controller)

Re-Mind Expert
Rietlandpark Street 207, 1019 DV Amsterdam, The Netherlands
KVK: 96659971 · VAT/Tax ID: NL005223385B76
Trading name: MindTune Experts

Contact:
📧 contact@mindtune-experts.com
📧 luminita@mindtune-experts.com
📞 +31 621476207

2. What Data We Collect

We may collect and process the following categories of personal data:

Identification & Contact Information: Name, address, email, and phone number.
Professional Information (optional): Role, company, or organization.
Health-Related Data: Collected only with your explicit consent and when relevant to the services provided.
Financial & Transaction Data: Invoices, payments, and related billing information.
Technical & Usage Data: IP address, browser type, device information, and cookies.
Communications Data: Emails, forms, and messages exchanged with us.

3. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

Contractual necessity – to perform our obligations and deliver requested services.
Legal obligation – to comply with applicable laws and regulations.
Legitimate interest – to improve our services and maintain communication.
Consent – where explicitly provided, particularly for marketing or sensitive data.

4. How We Use Your Data

Your personal data may be used for the following purposes:

To provide and deliver our services or products.
To process payments and manage transactions.
To communicate with you regarding bookings, inquiries, and updates.
To send marketing communications, where you have given consent.
To perform analytics and improve user experience.

5. Data Sharing

We share data only with trusted third-party service providers who assist in our operations (e.g., payment processors, IT systems, communication tools).
Your personal data will never be sold to third parties.

6. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or transfers to countries with adequate protection levels.

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
After this period, data will be securely deleted or anonymised.

8. Your Rights

You have the right to:

Access your personal data.
Request correction or deletion of your data.
Restrict or object to processing.
Request data portability.
Withdraw consent at any time (where applicable).

To exercise your rights, contact us at contact@mindtune-experts.com or luminita@mindtune-experts.com.

9. Data Security

We implement robust security measures, including encryption, secure data storage, and restricted access controls to protect your information.
In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by law.

10. Complaints (Wkkgz)

If you have a complaint, you may first contact our complaints officer.
You also have the right to escalate the issue to an independent disputes body as per the Wkkgz (Dutch Healthcare Quality, Complaints, and Disputes Act).

11. Cookies

Our website uses cookies to enhance your browsing experience.

Types of cookies used:

Strictly necessary cookies – essential for website functionality.
Analytics cookies – help us understand how visitors use our site.
Marketing cookies – used for targeted promotions (only with consent).

You may manage or withdraw your cookie consent at any time via your browser settings.

12. Children’s Privacy

Our services are not intended for individuals under 16 years of age.
We do not knowingly collect personal data from minors.

13. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the content or privacy practices of such third-party websites. Please review their respective privacy policies.

14. Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements.
Updates will be posted on this page with an updated “Last Revised” date.

15. Contact Information

For any questions, concerns, or data-related requests, please contact us at:

Re-Mind Expert
📧 contact@mindtune-experts.com
📧 luminita@mindtune-experts.com
📞 +31 621476207

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