Terms & Conditions

1. Scope

These Terms and Conditions govern the use of www.mindtune-experts.com and all related services provided by Re-Mind Expert (trading as MindTune Experts).

By accessing or using our website and services, you agree to comply with and be bound by these Terms.

2. Services

We offer coaching sessions, workshops, and masterclasses designed to support personal and professional development.
Please note that our services are not a substitute for licensed medical, psychological, or psychiatric treatment.

3. User Responsibilities

When using our website or services, you agree to:

  • Provide accurate and complete information during registration or communication.
  • Refrain from misusing our website or services in any way.
  • Maintain the confidentiality and security of your account details and login credentials.

4. Payments

All payments must be made in advance, in euros (EUR), and are subject to applicable VAT.
Payment details and invoices will be provided as part of the booking or purchase process.

5. Refunds

Refunds and cancellations are handled in accordance with our Refund & Cancellation Policy, available on our website.

6. Liability

Our services aim to promote clarity, growth, and well-being. However, results may vary for each individual.

We do not guarantee specific outcomes and are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of income, reputation, or opportunity.

7. Intellectual Property

All content, materials, and intellectual property on this website—including text, graphics, logos, and digital products—remain the exclusive property of Re-Mind Expert.

Users may not copy, distribute, modify, or resell any material without prior written consent.

8. Governing Law

These Terms are governed by Dutch law.
Any disputes arising under or in connection with these Terms shall be resolved by the competent courts of Amsterdam, The Netherlands.

Disclaimer

Our coaching, workshops, and masterclasses are designed for personal growth, self-awareness, and mindset development.

They do not constitute medical, psychological, or psychiatric treatment and should not replace consultation with licensed healthcare professionals.

We do not provide diagnoses, prescriptions, or clinical therapy.
By using our services, you acknowledge and accept full responsibility for your own actions, decisions, and outcomes.

If you are experiencing mental health difficulties or medical distress, please seek assistance from a qualified healthcare provider.

Impressum / Legal Notice

Re-Mind Expert (MindTune Experts)
Rietlandpark Street 207, 1019 DV Amsterdam, The Netherlands
KVK: 96659971
VAT: NL005223385B76
Email: contact@mindtune-experts.com | luminita@mindtune-experts.com
Phone: +31 621476207
Director: Luminita Olariu

Complaints Procedure

1. Submitting a Complaint

If you wish to file a complaint, please email us at:
📧 luminita@mindtune-experts.com or contact@mindtune-experts.com
Include your full name, contact details, and a clear description of your issue.

2. Response

We will acknowledge receipt within 5 business days and provide a formal response within 4 weeks.

3. Independent Review

If your issue is not resolved, you may contact our independent complaints officer or escalate it to the recognized disputes body in compliance with Wkkgz (Dutch Healthcare Quality, Complaints, and Disputes Act).

4. Data Protection Complaints

You may also submit a data protection-related complaint directly to the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).